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ASKED
QUESTIONS

WHEN MOVING ABROAD / INTERNATIONAL – OVERSEAS MOVES:

When relocating to another country, across an ocean, Hanseatic is your preferred Int’l. Mover of choice with a dedicated move manager, specifically trained moving crews, experience, and resources to get you there smoothly and worry-free. Our proven process will give you peace of mind bridging the continents!

DO YOU PROVIDE IN-HOME ESTIMATES?

Yes. A pre-move survey is the best way to accurately determine the size and volume of your belongings to be shipped.

DO YOU PROVIDE VIRTUAL MOVE ESTIMATES?

Yes. Connect on a live video chat, show us the items you want to move and get a tailored service proposal.

CAN I CALCULATE MY MOVE SIZE BY MYSELF AND RECEIVE AN ESTIMATE?

Yes. Use our online volume calculator to determine the size of your move. We’ll receive your calculation and are able to supply you with a tailored service proposal thereafter.

PRICING FOR AN INTERNATIONAL MOVE?

Our pricing will include all generally associated costs with an overseas move from door-to-door, such as packing material, labor cost for packing & loading, assessorial charges for special items (if authorized), surcharges for difficult access (if authorized), export formalities, transportation & freight charges, port and terminal fees, customs import clearance and the complete delivery process at destination. Certain exclusions though apply, since different countries do possess different import rules and regulations. However, these exclusions are clearly outlined in our tailored service proposals.

IS HANSEATIC MOVING SERVICES LICENSED TO PERFORM AN INTERNATIONAL MOVE?

Yes, good question to ask! Hanseatic Moving Services LLC is fully licensed, insured and bonded by the Federal Maritime Commission (FMC) to perform international moves. Our OTI NO. 023221NF.

DO I NEED TO TIP THE MOVERS?

On an International move it is not mandatory to tip our moving crews, since our moving teams are fully salaried employees. However, it is customary within our industry to tip the moving team upon completion of their work to show your appreciation in their work performance. The exact amount is entirely up to you, but we are often ask and a good guideline is $ 20.00 per person, per day.

DO I NEED TO PURCHASE ALL-RISK TRANSPORT INSURANCE?

For comprehensive protection, we recommend the purchase and completion of a separate transport insurance policy in accordance with your individual requirements. Hanseatic Moving Services LLC has developed, in cooperation with our broker and underwriter, a comprehensive transit and storage protection program to manage the risks of international moves and transports. We offer, through our broker and underwriter, a variety of different insurance policies, which range from all-risk transport coverage to item specific marine coverage for artwork or antiques.

Given our excellent overall claims record, we are able to extend to our clientele competitive insurance premium rates, with added-on value coverage inclusions, such as extended claim filing times or storage insurance free times, which separate our policies from other to your advantage!

LEGAL LIABILITY NOTICE:

The provisions of the CARRIAGE OF GOODS BY SEA ACT AND/OR OF 49 U.S.C 14706(f)(2) (A PROVISION IN THE INTERSTATE COMMERCE ACT) permit us to offer “released” rates (reduced rates under which you will not be fully reimbursed if your shipment is lost, damaged, or destroyed), but they also require that we offer rates that will better protect a consumer in the event of loss or damage to a shipment. Under the rates offered here, your reimbursement in the event of loss or damage will be limited to 60 CENTS PER POUND / 500.00 MAXIMUM. We also offer higher levels of protection (at higher rates). Signing the Bill of Lading, indicates that you agree to pay and be bound by the terms of the released, limited-recovery rates.

WHEN MOVING NATIONWIDE / INTERSTATE – LONG DISTANCE MOVES:

Whether you’re relocating across one state or across the United States, Hanseatic is your Interstate mover of choice with a dedicated move manager and trained moving crews, experience, and resources to get you there smoothly and worry-free. Our proven process will give you peace of mind.

DO YOU PROVIDE IN-HOME ESTIMATES?

Yes. A pre-move survey is the best way to accurately determine the size and volume of your belongings to be transported.

DO YOU PROVIDE VIRTUAL MOVE ESTIMATES?

Yes. Connect on a live video chat, show us the items you want to move and get a tailored service proposal.

CAN I CALCULATE MY MOVE SIZE BY MYSELF AND RECEIVE AN ESTIMATE?

Yes. Use our online volume calculator to determine the size of your move. We’ll receive your calculation and are able to supply you with a tailored service proposal thereafter.

PRICING FOR AN INTERSTATE MOVE?

Hanseatic Moving Services LLC generally provides ‘Binding Estimates’ on all its long distance move proposals. Our pricing will include all generally associated costs with an interstate door-to-door move, such as packing material, labor cost for packing & loading, assessorial charges for special items (if authorized), surcharges for difficult access (if authorized), formalities, transportation & freight charges, and the complete delivery process at destination. Certain exclusions though apply, since every move is different and often implies some kind of variables at destination. However, these exclusions are clearly outlined in our tailored service proposals.

An interstate moving company must set up and maintain a tariff. A tariff is a document that contains all of a moving company’s rates, charges, and service terms for moving a customer’s household possessions. A tariff must be made available for a customer’s review. STB regulations require tariffs to be clear and easy to follow so that a customer can readily understand the applicable rates, charges and services terms.

IS HANSEATIC MOVING SERVICES LICENSED TO PERFORM AN INTERSTATE MOVE?

Yes, good question to ask! Hanseatic Moving Services LLC is fully licensed, insured and bonded by the Federal Motor Carrier Safety Administration (FMCSA) to perform interstate moves. Our MC NO. 692345.

DO I NEED TO TIP THE MOVERS?

On an Interstate move it is customary within our industry to tip the moving team upon completion of their work to show your appreciation in their work performance. The exact amount is entirely up to you, but we are often ask and a good guideline is $ 20.00 per person, per day.

HOW TO PROTECT AGAINST THE UNEXPECTED?

Hanseatic Moving Services offers valuation coverage options to help protect your belongings during your move or while being stored. In addition to state-of-the-art packing materials and practices, Hanseatic Moving Services protects your move by looking out for your possessions in transit or storage with valuation coverage. This is a predetermined amount of liability that a mover has for your property during the move. (Note: valuation coverage is not insurance).

Shipment Protection

The term “Fully Insured” can be confusing and only relates to the mandated business coverage for liability, property damage, cargo and workers compensation. “Fully Insured” does not include coverage for loss or damage to your possessions.

Licensed movers must provide a minimum coverage of $0.60 per pound per article with their rates to cover your household and personal items. Most companies offer additional coverage for an added cost through third party or insurance companies to protect you against a loss or damage (coverage is subject to the terms and deductibles you request). Be aware, you will automatically default to $0.60 per pound unless you request additional coverage.

Whatever level of protection you desire must be decided prior to the beginning of your move and filled in on the “order for service” form. Coverage for self-storage is not included.

Option 1: Legal Liability Coverage

All movers must automatically insure your possessions for $0.60 per pound per article. Although this is at no charge to you it is usually insufficient to cover the replacement of most items. Example: If a 60″ flat screen LED TV weighs 100 pounds and is damaged during the move, you would only receive $60.00 dollars. That is why we suggest purchasing additional coverage.

Option 2: Valuation

Some local and long-distance movers may offer ‘Increased valuation’ coverage through their insurance carrier for an additional charge. This type of coverage is like insurance in that it increases the mover’s liability from $1.00 per lb. up to the amount that you declare on the order for service. Coverage rates and limits are contained in the mover’s tariff. Movers that offer this are covered by their insurance company, up to the limit of cargo coverage per truck load. This coverage is provided while in transit or while in storage with the mover, as long as you pay the premiums and is subject to the deductible and maximum coverage that you have selected.

For local moves we calculate coverage on 1,000 pounds of goods per room, or $6,000 in coverage for every room we move. The amount of valuation coverage you carry during your move is up to you. Independent insurance agencies suggest a replacement value for your personal belongings of $8-$10 per pound and no more than $50 per article, or about 70 percent of the cost of your home.

What can affect my coverage or limit OUR liability?

  • Packing perishable, dangerous, or hazardous materials. Refer to resource guide on what you cannot pack!
  • Packing and unpacking your own boxes can save you money, yet it limits your mover’s liability.
  • Choosing legal liability coverage when your household goods are valued at more than $1.00 in NJ or 60 cents per pound, per article in VA.
  • Failing to notify your mover in writing about articles of extraordinary value.
  • We do not move jewelry, cash, coins, or currency and cannot take responsibility for their loss.

Hanseatic Moving Services valuation coverage is underwritten by Mover’s Choice Insurance Program. As with any agreement, please read the terms and conditions carefully.

Option 3: Insurance

There are two types of insurance; transit and depository coverage.

Transit insurance covers your goods during the move from the moment it is placed on the mover’s truck, until it’s delivered. Some policies include delayed delivery for limited time periods, or if it is in the mover’s storage for a short term known as ‘Storage in Transit’. Check the terms with your local mover.

Depository insurance covers goods placed into a mover’s warehouse for extended storage. You must declare the total value of everything that is being moved. We advise consumers to consider additional coverage and to check their homeowner or dwellers insurance for coverage.

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